Effective Date: June 2026

1. Introduction VM Heating & Cooling Services ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy governs the privacy policies and practices of our website and our HVAC service operations. It explains how we collect, use, share, and protect your personal information.

2. Information We Collect We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about us or our services, or when booking an appointment.

• Personal Data: We collect names, phone numbers, email addresses, billing addresses, and physical service addresses.
• Automatically Collected Data: We automatically collect certain information when you visit, use, or navigate the website. This includes device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our website.

3. Analytics Setup and Disclosure We utilize third-party analytics services, including Google Analytics, to monitor and analyze the use of our website.

• Configuration: Our analytics tools are configured with IP anonymization enabled to protect your identity.
• Data Processing: These tools use cookies to collect standard internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including your anonymized IP address) is transmitted to our analytics providers. This information is then used to evaluate visitors' use of the website and to compile statistical reports on website activity for VM Heating & Cooling Services.

4. Cookies and Tracking Technologies We use cookies and similar tracking technologies to access or store information. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

5. How We Use Your Information We use personal information collected via our website for a variety of business purposes described below:

• To schedule and fulfill HVAC service, repair, and installation appointments.
• To send administrative information to you (e.g., appointment confirmations, invoices, and policy changes).
• To communicate via SMS/Text messaging regarding service dispatch and scheduling updates (only if opted-in).
• To request feedback and to contact you about your use of our website or services.
• To deliver targeted advertising, marketing, and promotional communications.
• To protect our website and operations (e.g., for fraud monitoring and prevention).

6. Sharing Your Information We do not sell, rent, or trade your personal information to third parties. We only share information with the following categories of third parties:

• Payment processors.
• Dispatch, scheduling, and CRM software providers used to manage our business operations.
• Data analytics services.
• Government entities or law enforcement if required by law to protect our rights or comply with a judicial proceeding.

7. Data Security and Retention We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by tax, accounting, or other laws.

8. California Privacy Rights (CCPA) If you are a resident of California, you are granted specific rights regarding access to your personal information:

• The right to request disclosure of our data collection and sales practices.
• The right to request deletion of your personal information, subject to certain exceptions (such as needing the data to complete an HVAC service transaction or comply with a legal obligation).
• The right to opt-out of the sale of your personal information (VM Heating & Cooling Services does not sell personal information).
• The right to not be discriminated against for exercising your CCPA rights.

9. Contact Us If you have questions, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us at: 

• VM Heating & Cooling Services
• 4100 Laurel Point Place Antelope, California 95843 United States
• Email: info@vmheatingandcooling.com
• Phone: 916-880-8834heir personal details.